Return Policy

Last updated June 26, 2024

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund.

All returns must be postmarked within five (5) business days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

Shipping costs are non-refundable and must be covered by the customer. The expense of returning the item is not reimbursed.

Digital goods are not eligible for a refund after any deliverable, draft or proof has been sent to purchaser.

Please note that items which have been customised in any form are not eligible for refunds or exchanges. However, if you do have an issue please get in contact.

RETURN PROCESS

Please contact us to begin the returns process. We will give you an address to send your return items to.

Items to be returned must be sent via tracked shipping to confirm receipt. After receiving your return and inspecting the condition of your item, we will process your refund.

Shipping costs are not refundable.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least two (2) days from the receipt of your item to process your return.

If the returned items are dirty, damaged, or used, no refund will be processed.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

DEFECTIVE OR DAMAGED ITEMS

For defective or damaged products, please contact us at emma@nethystudio.com to arrange a refund or exchange.

EXCHANGES

We currently do not offer exchanges. If you need a different product, please return the item and place a new order for the desired product.

INTERNATIONAL RETURNS

Customers are responsible for all shipping costs, including any duties and taxes associated with international returns. Please ensure that your return is sent via a tracked shipping method.